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The Free Hotline That’s Saving Women’s Lives by Disarming Dangerous Men
The new public resource seeks to reduce domestic violence in Bogotá by eradicating machismo and providing a safe space for callers
Update 6/7/22: Level has a new home. You can read this article and other new articles by visiting LEVELMAN.com.
In Bogotá, Colombia, a phone operator listens intently to the man on the other end of the phone. The caller, 23, is reeling from his girlfriend’s decision to leave him. It’s a development that’s devastating, but not completely unexpected; after all, he regularly accused his partner of infidelity without justification, often questioning the nature of her male friendships. Despite knowing he was in the wrong, he also felt he had nowhere to turn to deal with the insecurities that had a toxic — and ultimately terminal — effect on his relationship.
Luz Fedra Rua, the psychologist facilitating the conversation, is all ears and enlightenment. It’s not the first time she’s received a call of this nature. On an average day, the Calm Hotline, the men’s listening line where she works, fields up to 25 calls from men in the Colombian capital. Since the free service’s December 2020 launch, around 700 men have called to seek help for an emotional crisis.
